Terms, Conditions and Policies

Standard Business Hours:

            Monday - Friday   9:00am - 5:00pm AZ Time
            Except Federal Holidays

Premium Business Hours:

             All Other Times
             Additional Fee For Premium Business Hours Required
             

AZ Roving Notary is a signing agency using independently contracted notaries. All of our independent notaries are paid their respective state regulated notary fees from the proceeds of your contracted transaction with the agency. The client is never responsible for paying the notary fee direct to the notary.

Quotes:  Prices quotes are submitted via email and are valid for 5 business days from the date of the email.  New quotes must be obtained after the quote has expired.

Pre-payment: Payment must be made at least one (1) US Business day in advance to avoid rush charges. If your payment is due on a day following a weekend or federal holiday, your payment must be submitted no later than 12:00pm Arizona time the previous business day. Payment for all services and other charges are in US dollars only.

Electronic Invoice:  Sent via an email with a payment button.  Payment can be made with a credit card directly from the invoice.  No additional charge will be assessed for payment with a credit card.  Alternative payment is by Zelle through special arrangements (call for instructions). All monies paid are in US dollars only.

1. Once payment is received, the final version of your document(s) can be uploaded and can no longer be revised without an additional pre-paid document update charge.
   
   
2. Payment on your invoice is final and is non-refundable except for the reasons noted in our Refund Policy. Note: If you are due a refund or if there are any issues and you would like to discuss a refund, please do so via email. 

Sessions may be rescheduled for any reason or any amount of notice.  Sessions may be rescheduled during the session. Rescheduling time and date is based upon notary availability. A reschedule fee will apply.

Rescheduling Session: $35.00 per participant in the session.

If you reschedule, documents may require updating based on the date and time of the rescheduled session and you may be assessed a fee to accommodate the updates over and above the reschedule fee.

No reschedule fees or document update charges will be assessed should the session fail due to the following issues: 

• Failure of the notary’s computer; 
  
• Failure of the notary’s internet; 
  
• Failure of the RON platform.

No reschedule fees charged if the session needs to be rescheduled no earlier than 3 business days from the start of the session and if no changes need to be made to the document(s) to accommodate the rescheduling.  If changes need to be made to the document(s) to accommodate the rescheduling an additional charge may be assessed.

A reschedule fee will be assessed should the session fail due to the following issues:

• Failure of any participant’s computer, internet, or other technical requirements of the session;
• Failure of any participant’s Knowledge Based Authentication Quiz after 2 attempts
• Failure of any participant’s Credential Analysis
• Failure of any participants Deep Fake Analysis if used
• Failure to appear in the session after a 10 minute grace period from the start time.

Our notaries strive to be accurate and follow all of the laws, statutes and regulations of the state where they are commissioned.  Should the notary make an error on the notarial certificate that you provided (or on the notarial certificate you requested from the notary), AZ Roving Notary will  reschedule a session to correct the error at no charge to you. Should the error be the fault of the signer — i.e. you requested an acknowledgement and really required a jurat — this will be considered a new transaction and will require a new invoice in full and a new session to be scheduled. 

If you do not reschedule within 30 days of the notification to reschedule, you will not receive a refund and if you reschedule after the 30 days you will be invoiced for a new transaction. 

REFUNDS WILL ONLY BE HONORED WITH EMAIL COMMUNICATION AND WILL ONLY BE ISSUED AS FOLLOWS:

All refunds take between 1-10 days based on the method used to pay the invoice. Depending on the length of time between payment and refund, we may have to issue a check rather than refund with the original payment method.

PowerVision360 Productions, LLC d/b/a AZ Roving Notary reserves the right to cancel any session or transaction for any reason at any time during the process.  Upon notification in writing to the email used for the session, if we exercise our right to cancellation you will receive a refund less paid expenses or $25 minimum fee.

Failure to pass the Knowledge Based Authentication Quiz or the Credential Analysis process is not a valid reason for a refund under our refund policy and you will not receive a refund. You will always have the option to add a credible witness and reschedule the session for an additional fee.

It is the responsibility of the signer to determine in advance of booking a session that a remote online notarization will be accepted by a receiving agency. A refund will not be issued should your receiving agent refuse to accept the completed remote online notarized document(s). 

Some email services put the invitations from the platform into your junk, spam or promotions folder. Refer to your email provider  for instructions for adding senders to your Safe or Approved List. The claim to have not received the invitation is not a valid reason for a refund under our refund policy.  If you need us to resend emails or have other concerns or questions, please contact us by phone or email.

If you make payment on an invoice and do not schedule your session within 30 days, your order will be considered abandoned as a such not subject to any refunds. 

If a session is not completed within 30 days of payment - the session and transaction will be considered cancelled and no refund will be paid.  Cancelling without rescheduling within 30 days will be considered abandoning the transaction and is not eligible for a refund in part or in full.

All valid refunds are 0-75% based on the position in the workflow.

AZ Roving Notary and its independently contracted notary are not liable for any errors in documents provided by the client.  It is the client's responsibility to check for document accuracy and legal status with their legal advisor or document originator prior to sharing the document with the notary.

Remote Online Notarizations performed by a properly commissioned notary are valid in all 50 states by reciprocal law.  It is the responsibility of the client to determine with the final document recipient that a document notarized with the RON process is acceptable for that recipient.  AZ Roving Notary, its contracted notaries and its platform providers are not liable if a RON is performed and then fails to be accepted by the client's recipient agency. 

PowerVision360 Productions, LLC d/b/a AZ Roving Notary is only liable for damages not more than the full amount of the invoice regardless of claim against it. AZ Roving Notary and its owners/members/managers are only liable for the amount of the transaction invoice and any additional platform charges that may have been incurred for the session.

AZ Roving Notary takes no responsibility for the work performed or errors committed by our independently contracted notaries other than repeating the transaction at no charge to the client with a different notary. The maximum liability to AZ Roving Notary or any of its Owners/Members/Managers is the amount of the invoice and any additional platform assessed charges for the transaction.

PowerVision360 Productions, LLC d/b/a AZ Roving Notary is only liable for damages not more than the full amount of the invoice regardless of claim against it. 

PowerVision360 Productions, LLC d/b/a AZ Roving Notary's only responsibility in case of disputes is to repeat the session a second time to resolve any notarization issues or refund the full amount of the invoice. PowerVision360 Productions LLC d/b/a AZ Roving Notary is not liable for any claims made against the documents notarized by our agency notaries.

PowerVision360 Productions, LLC d/b/a AZ Roving Notary, it's owners and its contracted notaries are not responsible for any penalties incurred by the client for lateness or delays in the notarization session or delivery of documents to client (or client's designated recipient if not direct to the client). The client takes full responsibility for informing the document recipient if there are any delays and client takes full responsibility for the damages caused by the delay.

The notary is legally tied to the notarial certificate. Any disputes arising from the notarial certificate that might be improperly notarized will be resolved between the client and the notary (or the platform provider) as follows: The claim must be made in writing to the AZ Roving Notary company contact person listed above via the email address provided above. AZ Roving Notary will provide a new signing session at no charge to the client if the notary is found to have improperly notarized a document(s). The signer may choose to have the original notary and platform, or AZ Roving Notary will provide another notary and platform to perform the signing ceremony.